Building Univé’s customer-centric IT organization
Univé is a cooperative insurance company with 1.6 million customers and 110 outlets across The Netherlands. In 2015 Univé faced a turbulent environment, with management, internal stakeholders and customers all demanding significant improvements of the IT function > In 2015, Univé faced a turbulent situation in which stakeholders throughout the organization as well as customers demanded significant improvements of Univé’s IT.
Their question
Univé needed a partner to transform from a process-thinking organization to a customer-focused one.
- How to streamline business demand and centralized IT supply?
- How to deliver solutions, that create synergy across logistical networks and business units?
- How to structure the IT organization to remain agile?
- How to improve the data analytics capabilities?
Our answer
Since 2013 we have been Univé’s strategic partner during various transformations.
- Design and implement a new business-facing IT organization
- Facilitate organizational change (culture & attitude)
- Design and implement an Agile way-of-working
- Initiate migration of legacy systems to market-standard solutions
- Set up organization structure to coordinate data analytics skills
The impact
We helped Univé design and implement a customer-centric, agile and efficient IT organization.
- Reduction of IT costs by 40%
- Improved employee satisfaction
- More stable and future-proof IT systems
- Simplified organizational structure
- Pioneered Agile-thinking in practice
- Improved delivery in close collaboration with the business
- Data Competence Center up and running
“The strength of Anderson MacGyver is a combination of inspiration, clout, hands-on mentality, organizational knowledge, vision, strategy and pragmatism.“
– Frank Dijkstra, IT Director Univé
